FAQ

Are there additional costs?

Shipping will be charged on product orders.

Returns Policy

RDG Concessions Merchandising & Wholesale Return Policy

RDG Concessions (RDG) values our relationship with you. We want you to be completely satisfied with your purchase. If for any reason you wish to return a product purchased through our wholesale company, you may do so under the following policy, which applies to all returns, refunds and exchanges.

Product Returns
Any product may be returned within 15 days of purchase, provided that it is in unused, like-new condition. To return a product, call our Customer Service Center at (510) 569-7969, ext. 1019. Be sure to have your order number handy. We will issue you a Return Authorization Number, which must be clearly marked on the outside of all packaging.

All returned products must be returned in the original packaging, including all items originally packaged with the product including original documentation. Products must be well packed in order to protect against loss or damage.

Defective Products

Defective products can only be returned in exchange for the exact same product or—at the sole discretion of RDG—the purchase price can be refunded to the original method of payment used on the order. For defective products, a return authorization may only be granted within 15 days of the date your product left the warehouse regardless of when you actually took delivery of the product.

Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.

RDGWholesale.com in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

Shipping
Returned products must be shipped to our Distribution Center at:

RDG Concessions Merchandising and Wholesale
Attn: Returns
2104 Adams Avenue
San Leandro, CA 94577 USA

We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping, or if the product is defective. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged.

When shipping products back to us, forward to RDG Concessions a copy and retain a copy of the tracking number from the shipping carrier for your records, so that all parties can track the shipment. Email tracking information to us at contact@rdgconcessions.com. Products returned more than ten (10) days from the shipping date will not be refunded or returned to you. We recommend that you insure the shipment against loss or damage.

Restocking Fee
A restocking fee of 15% will be charged for all products returned.

Damaged Items and Shortages
Please report any damaged or missing items within seven (7) days of delivery by calling our Customer Service Center from 9AM to 5 PM Pacific Standard Time, Monday to Friday (excluding holidays).

Refunds
Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebates associated with the returned products will be voided.

For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase.

Non-Returnable Items
Clearance items and items sold at a discounted price are sold “AS IS” – no refunds, no returns on these items.

Undeliverable Merchandise
You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or undeliverable by our carrier.

Questions
If you have any questions regarding our policies, please call our Customer Service Center at (510) 569-7959 ext. 1019.
Effective Date of Policy: July 1, 2015

What about refunds?

Refunds Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebates associated with the returned products will be voided.

For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase.

Privacy Policy

RDG Concessions Merchandising & Wholesale
Privacy Statement

At RDGWHOLESALE.COM, your privacy is a top priority. Please read our privacy policy details.

This Privacy Policy will explain the following regarding use of our site:

1.      What information does RDGWholesale.com collect from you?
2.      Where do we collect information from you and how do we use it?
3.      A special note about children’s privacy

1. What information does RDGWholesale.com collect from you?
In order to better provide you with numerous products and services, Pacificoutfit.com collects the information about its visitors: Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. Personal information is requested when you register and set up an account, order a product or service, apply for the RDGWholesale.com credit card, fill out surveys, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, RDGWholesale.com can fill your orders and better provide you with personalized services. For a few services, we may collect your personal information on behalf of other merchants and share it with them. If you visit one of the stores available through a link on our site, they will independently collect, use and share your personal information in accordance with their own privacy policies. If you have questions about their information practices, please read their privacy policies. In many cases, you can find a link to their privacy policies on the page offering the Partners’ services.

2. Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide RDGWholesale.com’s visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.

Demographic data also may be collected at our site from third party advertising servers, content servers, or web site analysis agents who provide us with the zip code and area code associated with a visitor’s server, along with pages viewed on our site. We review the actions of the RDGWholesale.com visitors on an aggregate basis to determine customers’ preferences. RDGWholesale.com also does research on our visitors’ demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, from our server log files, from our web site analysis agents, or from contests, drawings or surveys. We will use this data to tailor the visitor’s experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site’s content, layout, and services. We receive reports from third party ad servers, content servers, or web site analysis agents that tells us how many ads were presented and clicked upon or what content was served or viewed.

We may also share your personally identifiable information with third parties who provide services to us, our customers and web site visitors. Those third parties include authorized contractors, temporary employees and consultants and other companies working with us (collectively, “agents”). Where we believe it to be appropriate (in our sole discretion), we will ask our agents not to disclose or use your personal information for purposes other than to provide services to you or RDGWholesale.com.

We gather information in the following ways:

Shopping
We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor’s computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering
When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use. We may require additional verifications or information before accepting any order.

Online Surveys and Polling
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.

Customer Service
We use a third party to help us provide customer service. In order to help you most effectively, we provide them with your order information.

Warranty Information
Our warranty programs are administered and operated by third party warranty companies. When you purchase a warranty, from them we pass along your name, address, telephone number, e-mail address, warranty purchased and information about the product purchased to the warranty company so that they can provide their service to you.

Advertising
We may display advertisements on our site. By knowing a little about you, RDGWholesale.com will be able to deliver more relevant advertisements and content to you in the form of targeted banners and promotions. For example, advertisers give us an advertisement and tell us the type of audience they want to reach. RDGWholesale.com takes the advertisement and includes it in a RDGWholesale.com e-mail to prior customers meeting that criterion. We may also have third-party advertising servers display ads linked to certain search terms that you have entered, or to certain pages that you are viewing. In this process, advertisers never have access to individual account information. Pacificoutfit.com may share aggregated data with advertisers. We may also use advertising partners to assist us in delivering personalized on-line ads to you through the use of cookies while you are on the Internet.

3. A special note about children’s privacy
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 13 years of age. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed personally identifiable information to us, please contact us at privacy@RDGWholesale.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it so that we may delete the child’s information.

Terms & Conditions

READ CAREFULLY. This Terms of Use Agreement (“Terms of Use”) applies to use of the RDGWholesale.com website located at http://www.RDGWholesale.com (the “Site”). The Site is the property of RDG Concessions, a division of RDG Concessions LLC. Before you make any purchases, you must first establish a customer account (“My Account”). BY CLICKING “I HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE,” YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT CLICK ON THE BUTTON AND DO NOT USE THE SITE.

RDGWholesale.com reserves the right, at its sole discretion, to change, add or remove portions of this Terms of Use, at any time. It is your responsibility to check this Terms of Use each time before using the Site. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. You agree that all subsequent purchases by you will be subject to the terms and conditions of this Terms of Use, which shall apply until we post a modified Terms of Use and then in accordance with such modified Terms of Use. As long as you comply with this Terms of Use and any such modifications, RDGWholesale.com grants you (“End User”) a personal, non-exclusive, non-transferable, non-sublicensable, limited privilege to enter and use the Site.

1. Methods of Payment, Credit Card Terms and Taxes. All payments must be made by VISA, MasterCard, American Express, Discover Network, RevolutionCard, and government credit cards (each of which may be removed by RDGWholesale.com in its sole discretion). Unless expressly set forth on the RDGWholesale.com site, we do not accept any other payment form. If we offer or accept any other form of payment, you hereby agree to all restrictions, terms and conditions associated with such additional form of payment. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not this Terms of Use to determine your rights and liabilities as a cardholder. YOU, AND NOT RDGWHOLESALE.COM, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify RDGWholesale.com of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If RDGWholesale.com does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by RDGWholesale.com or its agents. You are responsible for paying any governmental taxes imposed on your purchases, including, but not limited to, sales, use or value-added taxes. RDGWholesale.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California and Massachusetts and any other states or localities that it deems is required.

2. No Responsibility To Sell Mispriced Products Or Services. RDGWholesale.com shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. RDGWholesale.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, RDGWholesale.com shall immediately issue a credit to your credit card account in the amount of the charge.

3. Price Comparisons, “List Price” and “Wholesale Price”. Price comparisons may be made throughout the site to indicate the relative savings amounts of our pricing. “LIST PRICE” is the suggested retail price. We make no representation that a substantial number of these products have been sold or offered for sale at the list price. Actual retail prices in your area may be substantially different. Because we sell our merchandise over the internet on a national basis, it is not possible to know if our merchandise is sold at list price in any particular location or at any particular time. “Wholesale Price” reflects the difference between your cost and the suggested price you sell the product for. Because the list price may be different than the actual retail prices in your area, you may not actually realize a markup which is suggested.

4. Indemnification. You agree to indemnify and hold harmless RDGWholesale.com and its parents, sister companies, subsidiaries, affiliates, service providers, other End Users, distributors, licensors, officers, directors and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of or related to your violation of this Terms of Use, or your violation of any law, regulation or third-party right.

5. Disclaimer of Warranties. THE SITE, PRODUCTS, SERVICES, CONTENT, DIGITAL DOWNLOADS, SOFTWARE, ARTWORK, DATA, AND INFORMATION ARE PROVIDED “AS IS.” ALL OF RDGWHOLESALE.COM’S PHYSICAL PRODUCTS ARE GUARANTEED AGAINST MATERIAL DEFECTS FOR FIFTEEN (15) DAYS FROM THE DATE OF INVOICE. EXCEPT AS EXPRESSLY STATED HEREIN, RDGWHOLESALE.COM EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE RDGWHOLESALE.COM SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR QUALITY OF DATA AND FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, TITLE, NON-INFRINGEMENT, LACK OF VIRUSES OR CORRESPONDENCE TO DESCRIPTION.

6. LIMITATION OF LIABILITY. THE ENTIRE RISK ARISING OUT OF THE USE OF THE SITE, THE USE OF ANY PRODUCTS AND/OR SERVICES OFFERED ON OR IN CONNECTION WITH THE SITE, AND/OR THE USE OF ANY CONTENT AND/OR DIGITAL DOWNLOADS REMAINS WITH YOU. IN NO EVENT SHALL RDGWHOLESALE.COM OR ITS LICENSORS OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR AFFILIATES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THIS TERMS OF USE OR THE USE OF OR INABILITY TO USE ANY PRODUCTS, SERVICES, CONTENT AND/OR DIGITAL DOWNLOADS, WITH THE DELAY OR INABILITY TO USE THE RDGWHOLESALE.COM SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE PRODUCTS OR SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND CONTENT OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE RDGWHOLESALE.COM SITE WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE EVEN IF RDGWHOLESALE.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING ELSE IN THIS TERMS OF USE OR POSTED ON THE SITE, THE MAXIMUM LIABILITY THAT RDGWHOLESALE.COM SHALL HAVE IS LIMITED TO ANY AMOUNTS ACTUALLY PAID TO RDGWHOLESALE.COM BY END USER. ORDER INFORMATION SUCH AS BILLING OR SHIPPING ADDRESS THAT IS INACCURATE OR INCOMPLETE MAY RESULT IN DELAYS THAT SHALL NOT BE THE RESPONSIBILITY OF RDGWHOLESALE.COM. YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS OF LIABILITY, DISCLAIMERS OF WARRANTIES AND LIMITED REMEDIES SET FORTH HEREIN REPRESENT AN INSEPARABLE ALLOCATION OF RISK (INCLUDING, WITHOUT LIMITATION, IN THE EVENT OF A TOTAL AND FUNDAMENTAL BREACH OF THIS TERMS OF USE) THAT IS AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.

7. Policy to Terminate Privileges for Copyright Infringement. Pursuant to 17 U.S.C. § 512 as amended by Title II of the Digital Millennium Copyright Act (the “Act”), RDGWholesale.com Inc. will terminate the account of any customer, or vendor who uses his or her privileges to unlawfully transmit copyrighted material without a license, valid defense or fair use privilege to do so. After proper notification by the copyright holder or its agent to the RDGWholesale.com and later confirmation through court order or an admission by the customer that an account has been an instrument of unlawful infringement, RDGWholesale.com will terminate the infringing customer’s account. RDGWholesale.com may also in its sole discretion decide to terminate a customer’s account privileges prior to that time if it has good belief that infringement has in fact occurred. In addition, pursuant to 17 U.S.C. § 512(c), RDGWholesale.com has implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Act. RDGWholesale.com respects the intellectual property of others and we ask other to do the same. If you believe that your copyright has been infringed through the RDGWholesale.com.com website, please contact RDG Concessions via facsimile at (510) 569-7973, or mail at:

RDG Concessions Merchandise and Wholesale, Inc.
2104 Adams Ave
San Leandro, CA 94577

Any written notice describing the infringing activity must include the following information:

An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;
A description of the allegedly infringing work or material;
A description of where the allegedly infringing material is located on the site;
Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address;
A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law; and
A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
8. Additional Terms. The following policies are incorporated into this Agreement by reference and provide additional terms and conditions related to specific services offered on the Site:

Returns Policy

Each of these policies may be changed from time to time and are effective immediately after we post the changes on the Site. In addition, when using particular services on the Site, you agree that you are subject to any posted policies or rules applicable to services you use through the Site, which may be posted from time to time. All such posted policies or rules are hereby incorporated by reference into this Agreement.

9. General. No delay or failure to take action under this Terms of Use shall constitute any waiver by RDGWholesale.com of any provision of this Terms of Use. If any provision of this Terms of Use is invalid or unenforceable under applicable law, it is, to that extent, deemed enforceable to the fullest extent possible (and severable in the event such provision is completely unenforceable) and the remaining provisions of this Terms of Use will continue in full force and effect. This Terms of Use will bind and inure to the benefit of RDGWholesale.com’s permitted successors and assigns. One or more patents may apply to this Web site, including without limitation: U.S. Patent Nos. 5,528,490; 5,761,649; 6,029,142; 6,278,455 and 6,002,401. Any claim under these Terms of Use must be brought within one (1) year after the cause of action arises. This Terms of Use shall be governed by the laws of the State of California without regard to or application of any conflict of laws provisions. You consent to the exclusive jurisdiction of the state and federal courts sitting in Orange County, in the State of California. This Terms of Use is personal to you and may not be transferred, assigned or delegated to anyone. Any attempt by you to assign, transfer or delegate this Terms of Use shall be null and void. RDGWholesale.com may freely assign this Terms of Use without consent or notice. This Terms of Use (including all documents expressly incorporated herein by reference, including but not limited, to the relevant Usage Rules) constitutes the complete and exclusive agreement between RDGWholesale.com and you with respect to the subject matter hereof and supersedes all prior oral or written understandings, communications or agreements not specifically incorporated herein.

Last modified: July 17, 2015

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